You have 15 days to make a refund request after your order has been delivered.
In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
There are a few certain scenarios where it is difficult for us to support returns:
The items that can not be returned are:
Clearance items clearly marked as such and displaying a No-Return Policy
When the offer notes states so specifically are items that cannot be returned.
Items that fall into the below product types-
Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items
You can track your order by logging into your account on our website and navigating to the "Order History" section. You will find a tracking number and a link to the carrier’s website for real-time updates. If you checked out as a guest, use the tracking link provided in your confirmation email.
To place an order, simply browse our website, add items to your cart, and proceed to checkout. You’ll need to provide your shipping address, payment details, and confirm your order. Once completed, you’ll receive an order confirmation email with all the details.
Yes, we offer international shipping to most countries. Shipping costs and delivery times vary depending on your location. You can check the estimated delivery time and cost during checkout.
You can cancel or modify your order only if it hasn’t been processed for shipping. Contact our customer support team immediately with your order number, and we’ll do our best to assist you.
Shipping times depend on your location and the shipping method chosen. Standard shipping typically takes 5-7 business days, while expedited shipping can take 2-3 business days. You can find more details during checkout.
Yes, we offer free standard shipping on orders over $50 (or equivalent in your currency). Free shipping applies to eligible items and regions. Check our website for specific terms and conditions.
If your order is delayed, please check the tracking information first. If there’s no update or the delay is significant, contact our customer support team with your order number, and we’ll investigate the issue.
Yes, you can request an exchange within 30 days of delivery, provided the item is unused, in its original packaging, and accompanied by proof of purchase. Contact our customer support team to initiate the process.
You can contact our customer support team via email at support@scitech.com.et or by calling our toll-free number at +251-911-94-92-15. Our team is available Monday to Friday, 9 AM to 6 PM (your local time).
Yes, we offer gift wrapping services for select items. You can add this option during checkout for an additional fee. A personalized message can also be included.
Most of our products come with a manufacturer’s warranty that covers defects in materials and workmanship. The warranty period varies by product. Please refer to the product description or contact us for details.
Unfortunately, we require a receipt or proof of purchase for all returns. If you don’t have the receipt, we may be able to locate your order using your email address or account information.
Yes, we offer price matching on eligible items. If you find the same product at a lower price on a competitor’s website, contact us with the details, and we’ll match the price if the item meets our criteria.
You can unsubscribe from our mailing list by clicking the “Unsubscribe” link at the bottom of any promotional email. Alternatively, you can update your preferences in your account settings.
Yes, we take your privacy and security seriously. All personal and payment information is encrypted and stored securely. We do not share your data with third parties without your consent.
Yes, we have a loyalty program where you can earn points for every purchase. These points can be redeemed for discounts on future orders. Sign up on our website to get started.
Yes, you can pre-order select items that are temporarily out of stock. You’ll be charged at the time of purchase, and the item will be shipped as soon as it’s back in stock.
If an item is on backorder, we’ll notify you of the expected restocking date. You can choose to wait for the item, cancel the order, or select an alternative product.
Yes, we offer discounts for bulk orders. Please contact our sales team at sales@scitech.com.et with your requirements, and we’ll provide a customized quote.
